If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, you should seriously consider self-exclusion.
Anyone who enters a self-exclusion agreement with Colossus Bets will be prevented from using their account for the selected period. You can self-exclude via the ‘Responsible gambling’ section of your account for a period of 6 months, 1 year, 2 years, 3 years, 4 years or 5 years.
You can also request to self-exclude by calling our Customer Service team on +44 (0) 203 405 8420 or by sending us an email to [email protected] with details of your Colossus Bets account and the period you wish the self-exclusion to apply for. If a specific period is not given, we will exclude you for the minimum period of 6 months.
You should close any other web or mobile browsers or windows being used to access our site before completing the online self-exclusion process. You will be notified by email when your self-exclusion has been implemented.
If you opt to self-exclude from Colossus Bets, we recommend that you also consider self-exclusion from other gambling sites with which you have an account.
If you are considering self-exclusion and you are a UK resident, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from British licensed gambling operators who have signed up to the GAMSTOP service.
You should ensure that the details you use to register with GAMSTOP are the same details registered on your Colossus Bets account. If your Colossus Bets details are not the exact details you registered with GAMSTOP, the matching by GAMSTOP may fail and your Colossus Bets account will not be self-excluded. To change the personal details registered to your Colossus Bets account, please visit the ‘account details’ section of your account. To find out more please visit www.gamstop.co.uk.
We also recommend that you consider seeking support from a responsible gambling support service, such as those described in section 8 below.
How soon after requesting a self-exclusion will it be activated?
If you have requested to self-exclude yourself via your player account, the self-exclusion will take effect immediately once you confirm your request. You will receive a pop-up notification message to alert you that your account has entered self-exclusion.
If you have contacted our Customer Service team to request that they enter your player account into self-exclusion on your behalf, we will endeavour to apply your exclusion as soon as practically possible. However, the self-exclusion period will not commence until it has been implemented and communicated to you.
If after receiving confirmation of your self-exclusion, you find that you can still access any of our services, please contact us immediately. Failing this, we will not be held liable to you or any third party.
If I self-exclude, what happens to bets I have placed which have not yet reached a conclusion?
Any unsettled bets with Colossus Bets will be settled as normal at the conclusion of the relevant pool. If there are winnings from any such unsettled bets, you can contact our Customer Service Team to arrange for the payment of these winnings.
Can I re-activate my account or open a new account during the self-exclusion period?
Accounts that have been self-excluded cannot be reactivated under any circumstances until the expiry of the self-exclusion period. Colossus Bets’ self-exclusion policy is a joint commitment from us and you to comply. We will take reasonable steps to prevent you from accessing your account or opening new accounts. However, during the period of your self-exclusion, you must not attempt to access any existing account or try to open any new accounts with us.
How can I re-activate my account after the self-exclusion period has finished?
If at the end of your self-exclusion period you wish to resume gambling with us, you may request to do so by contacting our Customer Service team by phone. You cannot re-activate your account via email. If your request is approved, a 24-hour cooling-off period will be applied before you are able to access your account again.
